Frequently Asked Questions
General Questions
No referral is required. You can contact us directly to schedule hearing tests, earwax removal, or custom ear impressions for your business or organization.
No, we do not offer home visits. Clear Ear BC is a mobile clinic that provides on-site services exclusively for workplaces and organizations.
You can schedule an appointment by phone, email, or through the contact form on our website. We offer fast response times and flexible scheduling.
No, all services are by appointment only. Our mobile services are scheduled in advance to ensure efficiency and proper setup at your location.
We require at least 72 hours’ notice for cancellations or rescheduling. Changes made with less notice may result in a cancellation fee.
Yes. In addition to hearing testing and ear care, we’re part of the Clear Occupational Health Group, which provides a full range of mobile workplace health services.
Our sister company, Clear Test BC, offers on-site drug testing and respirator fit testing for businesses across BC.
Hearing Testing FAQs
Yes. We use the Tremetrics RA360 audiometer and follow CSA Z107.6 guidelines to ensure our workplace hearing tests meet national standards.
Yes. All hearing tests are conducted on-site using boothless, portable equipment—ideal for job sites and workplaces across the Fraser Valley and Lower Mainland.
We typically require a minimum of 5 employees for on-site hearing testing. For smaller groups, please contact us to discuss options.
Annual hearing tests are recommended for employees exposed to sound levels of 85 dBA or higher, in accordance with CSA standards and occupational health guidelines.
Each test takes approximately 10 to 15 minutes per person, including pre-test screening and documentation.
Industries such as construction, manufacturing, agriculture, logistics, and healthcare all benefit from regular workplace hearing assessments.
Initial results are available on the same day. Full documentation and reports are typically delivered within 48 hours.
Yes. Employees should avoid loud noise exposure for at least 14 hours before the test and wear hearing protection as usual during that time.
Pricing & Payment
Pricing varies depending on service type, group size, and location. Contact us for a custom quote—group and bundled service rates are available.
We do not bill insurance providers directly, but we can provide detailed receipts for reimbursement if your plan covers hearing services.
We accept credit card, debit, e-transfer, and business invoicing. Payment is typically due at the time of service unless otherwise arranged.
Ear Wax Removal FAQs
Yes. Our trained clinicians use safe, gentle techniques to remove wax buildup and improve comfort and hearing test accuracy.
Frequency varies, but many clients benefit from professional cleaning every 6 to 12 months, especially if prone to buildup.
Absolutely. We can combine ear cleaning with a hearing test to ensure accurate results and provide a complete ear health service.
Yes. We offer wax removal on-site as an optional add-on during scheduled workplace visits.
Ear Impressions & Custom Ear Plugs
Ear impressions are silicone molds taken from the ear canal. These are sent to a lab to create custom-fitted ear plugs designed for maximum comfort and protection.
Anyone exposed to consistent loud noise—especially in construction, industrial, or manufacturing settings—can benefit from custom plugs for better fit, comfort, and compliance.
Yes. We perform custom ear impressions on-site, typically in under 10 minutes per person, with no downtime.
Solid plugs provide maximum noise reduction. Filtered plugs reduce noise while still allowing for communication—ideal for workers who need to hear voice instructions.
Custom ear plugs typically last 3 to 5 years, depending on care, use, and workplace conditions.
Ready to Book or Have More Questions?
Our friendly, certified team is here to help you every step of the way. Email us at info@clearearbc.com for quick and efficient communication, or use our online booking system to schedule your hearing tests, ear cleaning, or custom ear plugs. We’re happy to answer any questions you have.